Please read these terms carefully before using LlevateHer
Last Updated: January 2025
Agreement to Terms: By accessing or using LlevateHer's website, mobile application, or services ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Platform.
These Terms constitute a legally binding agreement between you and LlevateHer, LLC ("LlevateHer," "we," "us," or "our"). Please read them carefully.
You must be at least 18 years old to use LlevateHer's services. By using our Platform, you represent and warrant that you meet this age requirement.
To access certain features, you must create an account. You agree to:
We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any reason we deem appropriate, with or without notice.
LlevateHer provides the following services ("Services"):
Hormone and biomarker testing processed by CLIA-certified laboratories (Labcorp)
Virtual consultations with licensed healthcare providers for hormone health
Personalized AI-powered recommendations, symptom tracking, and protocol optimization
Customized nutrition plans, exercise programs, and supplement recommendations
Member forums, educational content, and peer support groups
Important: Services may vary by state due to regulatory requirements. Not all services may be available in your location.
LlevateHer is NOT for medical emergencies. If you are experiencing a life-threatening emergency, call 911 immediately or go to your nearest emergency room.
Do not use our Platform for urgent medical needs requiring immediate attention, including but not limited to: chest pain, severe bleeding, loss of consciousness, suicidal thoughts, or severe allergic reactions.
LlevateHer's Services are designed to complement—not replace—your existing healthcare. Our Services do not constitute medical advice, diagnosis, or treatment. You should:
While we strive to provide high-quality services, we make no guarantees regarding specific health outcomes, symptom relief, or results. Individual results vary based on many factors beyond our control.
By using our telehealth services, you consent to receiving medical consultation and treatment via video, phone, or secure messaging. You understand that:
By engaging in a telehealth consultation, you establish a provider-patient relationship with the individual licensed healthcare provider conducting your consultation—not with LlevateHer as a company. LlevateHer facilitates these connections but does not practice medicine or provide medical services directly.
Licensed providers may prescribe medications (including hormone replacement therapy) when medically appropriate. You understand that:
You are responsible for collecting samples according to kit instructions and mailing them to the laboratory within the specified timeframe. Improper collection or delayed mailing may result in invalid results and no refund will be issued.
Lab results are typically available within 5-7 business days after the laboratory receives your sample. Delays may occur due to factors beyond our control (shipping, lab processing times, holidays).
Lab results will be reviewed by a licensed healthcare provider and explained in plain language through our Platform. You should schedule a follow-up consultation if you have questions or concerns about your results.
Some lab tests may not be available in certain states due to regulatory restrictions. Currently, lab testing is not available in New York, New Jersey, and Rhode Island.
All prices are displayed in U.S. dollars and are subject to change. We will notify you of any price changes before they take effect. Taxes may apply based on your location.
By subscribing to a paid plan, you authorize us to charge your payment method:
Lab testing kits and additional telehealth consultations are one-time purchases. Payment is due at the time of purchase.
We accept credit cards, debit cards, and other payment methods processed through Stripe. You agree to provide current, complete, and accurate payment information.
You may cancel your subscription at any time from your account settings or by contacting support. Upon cancellation:
Lab testing kit purchases are generally non-refundable. However, we may issue a refund if:
No refunds will be issued for user error in sample collection, delayed shipping, or change of mind after kit shipment.
Telehealth consultation fees are non-refundable once the consultation has been completed. If you miss a scheduled appointment without 24-hour notice, you may be charged a missed appointment fee.
Approved refunds will be processed within 5-10 business days to your original payment method.
By using LlevateHer, you agree to:
You may NOT use our Platform to:
Violation of these prohibitions may result in immediate account termination and legal action.
The Platform and all content, features, and functionality (including but not limited to text, graphics, logos, AI algorithms, software, and data compilations) are owned by LlevateHer and are protected by U.S. and international copyright, trademark, patent, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use. You may not copy, modify, distribute, sell, or lease any part of our Platform or services.
You retain ownership of any content you submit to the Platform (e.g., symptom logs, photos, testimonials). By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and display your content solely for the purpose of providing Services and improving our Platform. We will never publicly share your health information without your explicit consent.
"LlevateHer" and our logo are registered trademarks of LlevateHer, LLC. You may not use our trademarks without prior written permission.
IMPORTANT LEGAL NOTICE - PLEASE READ CAREFULLY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FOLLOWING DISCLAIMERS AND LIMITATIONS APPLY:
THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR EXPECTATIONS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE MAKE NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT ON THE PLATFORM.
TO THE FULLEST EXTENT PERMITTED BY LAW, LLEVATEHER, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO LLEVATEHER IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR $500, WHICHEVER IS GREATER.
We are not responsible for the actions, content, or services of third-party providers (including laboratories, pharmacies, and healthcare providers). Any disputes with third parties are solely between you and that third party.
You agree to defend, indemnify, and hold harmless LlevateHer, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
PLEASE READ THIS SECTION CAREFULLY
This section affects your legal rights, including your right to file a lawsuit in court.
Before initiating any formal dispute resolution, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We commit to working with you in good faith to reach a mutually acceptable solution.
If we cannot resolve a dispute informally within 60 days, any dispute arising out of or relating to these Terms or your use of the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.
Arbitration Procedures:
YOU AND LLEVATEHER AGREE THAT ANY DISPUTE SHALL BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. You waive your right to participate in any class action lawsuit or class-wide arbitration.
Either party may seek relief in small claims court for disputes within that court's jurisdiction. Additionally, either party may seek injunctive or equitable relief in court to protect intellectual property rights.
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law principles.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Platform after changes take effect constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform and cancel your account.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
These Terms, together with our Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and LlevateHer.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our written consent. We may assign our rights and obligations under these Terms without restriction.
We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, pandemics, or failures of third-party services.
If you have questions about these Terms of Service, please contact us:
Legal Inquiries
[email protected]General Support
[email protected]Mailing Address
LlevateHer, LLC
Attn: Legal Department
[Your Address]
United States of America
By using LlevateHer, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We're committed to providing you with the best hormone health experience possible.